Frequently Asked Questions

Frequently Asked Questions

Do you have immunization records?

We do have record of all immunizations you have received at Phelps Medical Group. Please notify us if you have received immunizations elsewhere so we can update your file.

How can I obtain copies of my medical records?

You must sign a Release of Information form in order for us to release records to you. A parent or legal guardian must sign the release for a child or mentally incompetent patient, with required documentation. We require at least 24 hours, and not to exceed 30 days, to release medical information, unless it is a medical emergency.

I have insurance. Why did I get a bill?

You receive a bill after your insurance processes our claim. The amount you are billed is based on what your insurance communicates to us on an Explanation of Benefits (EOB). Your insurance also mails you an EOB which shows how your insurance calculated your responsibility.

I have Medicaid. Why did I get a bill?

You are sent a bill for your share of cost, co-pays, or non-covered services.

Is there a charge for medical records?

There is a charge of $0.25 per page for personal medical records. If the records are on microfilm (before 2000), the charge is $1.25 per page. If medically necessary, records may be sent directly to another physician/facility at no charge to patient.

What is a co-payment?

A fixed fee you pay at the time of service. Copayments are often applied to ER visits, Dr visits etc.

What is a deductible?

Deductibles are the amount you are required to pay before insurance starts paying.

What is co-insurance?

After the deductibles are met insurance begins paying a percentage of covered services. The remaining amount (called coinsurance) is your responsibility to pay.